FAQ
Existing Member LOGIN:
To log in, use your existing or previously used email address.
IMPORTANT:
We encourage you to use the email that you used previously if you were an existing member, so that your previous claims will be available.
If you have forgotten your password, don't worry! Just follow the "Forgot Password" link to reset it.
New Members SIGN UP:
To sign up for a membership, create an account by entering your email address and a password.
You can also sign up through Google for a quicker login experience.
To log in, use your existing or previously used email address.
IMPORTANT:
We encourage you to use the email that you used previously if you were an existing member, so that your previous claims will be available.
If you have forgotten your password, don't worry! Just follow the "Forgot Password" link to reset it.
New Members SIGN UP:
To sign up for a membership, create an account by entering your email address and a password.
You can also sign up through Google for a quicker login experience.
You can claim your race results using one of the following methods:
Method 1: Via Your Profile
Log in to your account.
Go to your Profile Page.
Click the green "Find Results" button, which will display a list of races matching your name.
Select your race from the list. Once your result loads, click the blue "Claim-Result" button.
Method 2: Search by Athlete Name
Log in to your account.
Use the search bar to search by your athlete name.
Select the race. Once your result loads, click the blue "Claim-Result" button.
Method 3: Search by Event
Log in to your account.
Search for the specific event and race.
Find your result in the race list and click the blue "Claim-Result" button.
Method 1: Via Your Profile
Log in to your account.
Go to your Profile Page.
Click the green "Find Results" button, which will display a list of races matching your name.
Select your race from the list. Once your result loads, click the blue "Claim-Result" button.
Method 2: Search by Athlete Name
Log in to your account.
Use the search bar to search by your athlete name.
Select the race. Once your result loads, click the blue "Claim-Result" button.
Method 3: Search by Event
Log in to your account.
Search for the specific event and race.
Find your result in the race list and click the blue "Claim-Result" button.
Certain older races may not be currently available for results and claiming.
We should be able to resolve this for you by going to our Help Centre Contact Form.
Select "Membership" and type "Results Not Available" as the subject. Please provide as many details as possible.
This is currently a manual process, and we appreciate your patience while our results team works through these requests to make your results available.
We should be able to resolve this for you by going to our Help Centre Contact Form.
Select "Membership" and type "Results Not Available" as the subject. Please provide as many details as possible.
This is currently a manual process, and we appreciate your patience while our results team works through these requests to make your results available.
We are working on introducing automated claims with enhanced validation in the future.
If you didn't receive the password reset email, please check your spam or junk folder. If you're still unable to reset your password, visit our Help Center and fill out the contact form. Select the category "Membership" and type "Password Reset" as the sub category for further assistance.
Yes, you can make your profile private. Go to your profile settings, click on "Privacy & Sharing," and select the option to make your profile private. This will hide your information from public view.
To change your default language or distance unit, go to your profile settings, click on "Global Preferences," and make the necessary adjustments.
Your country flag is set based on the location information you've provided but you can change your representing flag.
To update this, go to Profile > Update Details > Personal Info, or
Navigate to My Account > Personal Info and select the correct country.
To update this, go to Profile > Update Details > Personal Info, or
Navigate to My Account > Personal Info and select the correct country.
Use the "Forgot Password" link on the login page to reset your password.
Many events calculate the official time based on the time when the event officially started. The difference between chip time and gun time is quite simple. Most awards are based on GUN TIME – the time from the start of the race (gun) to when you cross the finish line as per IAAF, Athletics Canada, USATF, AIMS and International Awards standards. Chip Time is the time between when the athlete crossed the start mat and when the athlete reached the finish line.
Here's an excerpt from the official rule book:
N.B. More events are now using only Chip time for results posting. However, the overall awards are still based on Gun time
Here's an excerpt from the official rule book:
IAAF COMPETITION RULES 2014-2015 – Art 165.24e
Note: The official time shall be the time elapsed between the firing of the starting gun (or the synchronised start signal) and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.
N.B. More events are now using only Chip time for results posting. However, the overall awards are still based on Gun time
Sportstats is not responsible for choosing which time will be used as the official time. This is the responsibility of the organisation committee of each race. In order to simplify the process, Sportstats is now using the term "Official time" to indicate the column used for ranking purposes.
From the results page, clicking on your result will navigate you to a page with all of your splits.
From this view, you will have access to all your information: split details, pace, personal information, photo links, link to download your finisher certificate and access to your previous Sportstats results.
From this view, you will have access to all your information: split details, pace, personal information, photo links, link to download your finisher certificate and access to your previous Sportstats results.
A link towards the event's pictures will be present on our website only if Sportstats has an agreement with the photo company of the event. If there is an agreement, a camera icon ( 📷 ) will be present at the bottom of the athletes personal information box. Clicking on the icon will direct you to your race photos hosted on the photo company's website. Please communicate with the photo company if you have any questions concerning the photos.
If the icon ( 📷 ) is not present on the results page, please consult the event's website or communicate with the event's organizing committee for details concerning your photos.
If the icon ( 📷 ) is not present on the results page, please consult the event's website or communicate with the event's organizing committee for details concerning your photos.
If you think there is an error in the posted time or if there is a mistake in your personal information, the Sportstats correction team can assist you in correcting such errors.
Please fill out the correction form properly and add as many details as possible about the event, your result and the required correction to facilitate the process. We are timing over 800 events each year; make sure you are precise when filling out the form.
You can find the correction form by clicking here.
Please fill out the correction form properly and add as many details as possible about the event, your result and the required correction to facilitate the process. We are timing over 800 events each year; make sure you are precise when filling out the form.
You can find the correction form by clicking here.
A results claim could fail for several reasons. Listed below are the most common error messages and their recommended solutions.
Your claim result request was rejected because your profile does not contain enough information to allow results claiming. Please click on Edit Profile to add the missing information.
Your account needs to have first and last name, date of birth, gender and email to claim a result. Action required: Complete your profile information by clicking on the picture icon in the top right corner of the page and select 'Edit Profile'
Your claim result request was rejected because the result you are claiming is incomplete. Our team was notified and will get back to you shortly by email.
The result you are trying to claim is missing a name or gender. Action required: none. Our corrections team will indentify and address the issue. If any additional information is required, you will be contacted directly by our corrections team.
Your gender does not match the results gender.
Your gender does not match the listed gender on the results. An email is sent to our corrections team and they will address the issue. Action required: none.
Your age at the time of the race does not match the results age range specified in its category
Race result does not have age or your age does not match the listed range. An email is sent to our corrections team. Action required: none.
Your name does not match the results name.
The name on the result does not match the listed name on your profile. If you've had a name change since you ran the race please use the contact form to notify our team to update your results to the name you would like. You can find the correction form by clicking here.
Your claim result request was rejected because your profile does not contain enough information to allow results claiming. Please click on Edit Profile to add the missing information.
Your account needs to have first and last name, date of birth, gender and email to claim a result. Action required: Complete your profile information by clicking on the picture icon in the top right corner of the page and select 'Edit Profile'
Your claim result request was rejected because the result you are claiming is incomplete. Our team was notified and will get back to you shortly by email.
The result you are trying to claim is missing a name or gender. Action required: none. Our corrections team will indentify and address the issue. If any additional information is required, you will be contacted directly by our corrections team.
Your gender does not match the results gender.
Your gender does not match the listed gender on the results. An email is sent to our corrections team and they will address the issue. Action required: none.
Your age at the time of the race does not match the results age range specified in its category
Race result does not have age or your age does not match the listed range. An email is sent to our corrections team. Action required: none.
Your name does not match the results name.
The name on the result does not match the listed name on your profile. If you've had a name change since you ran the race please use the contact form to notify our team to update your results to the name you would like. You can find the correction form by clicking here.
When you receive a virtual race code via email, follow these steps to redeem it:
Step 1: Click the Link
Click on the claim code link provided in your email. This will take you to the claim code redemption page.
Step 2: Login or Sign Up
If you already have a Sportstats account, log in using your email and password. If you don't have an account yet, you'll need to create one by clicking "Sign Up" and providing your email address and creating a password. You can also sign up using your Google account for a quicker process.
Step 3: Verify Your Details
Once logged in, the system will automatically verify that your account details match the participant information associated with the claim code. Your participant information will be updated automatically if needed.
Step 4: Redeem Your Code
After verification, click the "Redeem Claim Code" button to claim your virtual race. Once redeemed, your virtual race will appear on your profile page.
Important Notes:
• Each claim code can only be used once
• If you see a message that the code has already been redeemed, it may have been used by another account
• If the code doesn't match your account details, please contact our support team for assistance
Step 1: Click the Link
Click on the claim code link provided in your email. This will take you to the claim code redemption page.
Step 2: Login or Sign Up
If you already have a Sportstats account, log in using your email and password. If you don't have an account yet, you'll need to create one by clicking "Sign Up" and providing your email address and creating a password. You can also sign up using your Google account for a quicker process.
Step 3: Verify Your Details
Once logged in, the system will automatically verify that your account details match the participant information associated with the claim code. Your participant information will be updated automatically if needed.
Step 4: Redeem Your Code
After verification, click the "Redeem Claim Code" button to claim your virtual race. Once redeemed, your virtual race will appear on your profile page.
Important Notes:
• Each claim code can only be used once
• If you see a message that the code has already been redeemed, it may have been used by another account
• If the code doesn't match your account details, please contact our support team for assistance
Your virtual race card displays comprehensive information about your challenge progress and performance:
Event Information:
• Event name and race label
• Event date and location
• Race type (Running, Cycling, etc.)
• Event image
Progress Tracking:
• Progress bar showing the percentage of the target distance you've completed
• Completed distance vs. target distance (displayed in your preferred unit)
• Challenge status (Active or Completed)
Performance Data:
• Cumulative time (total time across all your uploads)
• Overall rank, gender rank, and category rank (once the race is finished)
• Your pace (if applicable)
Split Information:
• List of all your time uploads (splits) showing each individual submission with time and distance
Actions Available:
• "Upload Time" button (only visible when the race is live and you own the race)
• "Leaderboard" button to view all participants' rankings
• Settings menu to remove the challenge from your profile
Event Information:
• Event name and race label
• Event date and location
• Race type (Running, Cycling, etc.)
• Event image
Progress Tracking:
• Progress bar showing the percentage of the target distance you've completed
• Completed distance vs. target distance (displayed in your preferred unit)
• Challenge status (Active or Completed)
Performance Data:
• Cumulative time (total time across all your uploads)
• Overall rank, gender rank, and category rank (once the race is finished)
• Your pace (if applicable)
Split Information:
• List of all your time uploads (splits) showing each individual submission with time and distance
Actions Available:
• "Upload Time" button (only visible when the race is live and you own the race)
• "Leaderboard" button to view all participants' rankings
• Settings menu to remove the challenge from your profile
For single upload events (total distance challenges), you submit your complete time for the entire target distance:
Method 1: Manual Entry
1. Navigate to your profile page and find your virtual race card
2. Click the green "Upload Time" button (only visible when the race is live)
3. Select "Manual Upload" from the upload method options
4. Enter your total race time in hours, minutes, and seconds
5. Review your submission preview showing your time and target distance
6. Click "Submit Time" to complete your submission
Method 2: Third-Party Integration
1. Click the "Upload Time" button on your virtual race card
2. Select your preferred integration (Strava, Fitbit, Polar or other)
3. If not already connected, you'll be prompted to connect your account
4. Select the activity from your recent activities list
5. Click "Submit Activity" to upload your time
Important:
• Single upload events require only your total time - no distance entry is needed
• You can only submit once for single upload events
• Make sure the race is still live (active) before submitting
Method 1: Manual Entry
1. Navigate to your profile page and find your virtual race card
2. Click the green "Upload Time" button (only visible when the race is live)
3. Select "Manual Upload" from the upload method options
4. Enter your total race time in hours, minutes, and seconds
5. Review your submission preview showing your time and target distance
6. Click "Submit Time" to complete your submission
Method 2: Third-Party Integration
1. Click the "Upload Time" button on your virtual race card
2. Select your preferred integration (Strava, Fitbit, Polar or other)
3. If not already connected, you'll be prompted to connect your account
4. Select the activity from your recent activities list
5. Click "Submit Activity" to upload your time
Important:
• Single upload events require only your total time - no distance entry is needed
• You can only submit once for single upload events
• Make sure the race is still live (active) before submitting
For multi-upload events, you can submit multiple time entries, and each submission requires both time and distance:
Method 1: Manual Entry
1. Navigate to your profile page and find your virtual race card
2. Click the green "Upload Time" button (only visible when the race is live)
3. Select "Manual Upload" from the upload method options
4. Enter your time for this segment in hours, minutes, and seconds
5. Enter the distance covered in this segment (in kilometers)
6. Review your submission preview showing time, distance, and calculated pace
7. Click "Submit Time" to add this split to your challenge
8. You can repeat this process to add more splits until you complete the target distance
Method 2: Third-Party Integration
1. Click the "Upload Time" button on your virtual race card
2. Select your preferred integration (Strava, Fitbit, Polar or other)
3. If not already connected, you'll be prompted to connect your account
4. Select the activity from your recent activities list
5. The system will automatically extract both time and distance from your activity
6. Click "Submit Activity" to add this split to your challenge
Important:
• Multi-upload events require both time AND distance for each submission
• You can submit multiple times until you reach the target distance
• Your progress bar will update after each submission
• All your splits will be displayed in a list on your virtual race card
Method 1: Manual Entry
1. Navigate to your profile page and find your virtual race card
2. Click the green "Upload Time" button (only visible when the race is live)
3. Select "Manual Upload" from the upload method options
4. Enter your time for this segment in hours, minutes, and seconds
5. Enter the distance covered in this segment (in kilometers)
6. Review your submission preview showing time, distance, and calculated pace
7. Click "Submit Time" to add this split to your challenge
8. You can repeat this process to add more splits until you complete the target distance
Method 2: Third-Party Integration
1. Click the "Upload Time" button on your virtual race card
2. Select your preferred integration (Strava, Fitbit, Polar or other)
3. If not already connected, you'll be prompted to connect your account
4. Select the activity from your recent activities list
5. The system will automatically extract both time and distance from your activity
6. Click "Submit Activity" to add this split to your challenge
Important:
• Multi-upload events require both time AND distance for each submission
• You can submit multiple times until you reach the target distance
• Your progress bar will update after each submission
• All your splits will be displayed in a list on your virtual race card
You can connect third-party fitness apps in two ways:
Method 1: Via Account Settings
1. Log in to your Sportstats account
2. Go to your profile by clicking your profile picture in the top right corner
3. Select "My Account" from the dropdown menu
4. Click on "Connections" in the settings menu
5. Find the integration you want to connect (Strava, Fitbit, Polar or other)
6. Click the "Connect" button next to the service
7. You'll be redirected to the service's authorization page
8. Log in to your account and authorize Sportstats to access your activities
9. You'll be redirected back to Sportstats with your account connected
Method 2: During Time Upload
1. When uploading a time for a virtual race, select a third-party integration (Strava, Fitbit, or Polar)
2. If you're not connected, you'll automatically be prompted to connect
3. Follow the authorization process as described above
4. Once connected, you can immediately select an activity to upload
Available Integrations:
• Strava: Connect your Strava account to import running and cycling activities
• Fitbit: Connect your Fitbit account to import activities from your Fitbit device
• Polar: Connect your Polar account to import activities from Polar devices
Managing Connections:
• You can view your connected services in the Connections settings page
• To disconnect, go to Connections settings and click "Disconnect" next to the service
• You can reconnect at any time using the same process
Privacy:
• Sportstats only accesses your activity data to record race times
• Your data is used solely for virtual race submissions
• You can disconnect at any time to revoke access
Method 1: Via Account Settings
1. Log in to your Sportstats account
2. Go to your profile by clicking your profile picture in the top right corner
3. Select "My Account" from the dropdown menu
4. Click on "Connections" in the settings menu
5. Find the integration you want to connect (Strava, Fitbit, Polar or other)
6. Click the "Connect" button next to the service
7. You'll be redirected to the service's authorization page
8. Log in to your account and authorize Sportstats to access your activities
9. You'll be redirected back to Sportstats with your account connected
Method 2: During Time Upload
1. When uploading a time for a virtual race, select a third-party integration (Strava, Fitbit, or Polar)
2. If you're not connected, you'll automatically be prompted to connect
3. Follow the authorization process as described above
4. Once connected, you can immediately select an activity to upload
Available Integrations:
• Strava: Connect your Strava account to import running and cycling activities
• Fitbit: Connect your Fitbit account to import activities from your Fitbit device
• Polar: Connect your Polar account to import activities from Polar devices
Managing Connections:
• You can view your connected services in the Connections settings page
• To disconnect, go to Connections settings and click "Disconnect" next to the service
• You can reconnect at any time using the same process
Privacy:
• Sportstats only accesses your activity data to record race times
• Your data is used solely for virtual race submissions
• You can disconnect at any time to revoke access
To manually enter your time and distance for a virtual race:
Step 1: Access the Upload Modal
1. Go to your profile page
2. Find the virtual race card for your challenge
3. Click the green "Upload Time" button (only visible when the race is live)
Step 2: Select Manual Upload
1. In the upload modal, you'll see several upload method options
2. Click on "Manual Upload" (indicated by a clock icon)
Step 3: Enter Your Time
1. Use the number inputs to enter your race time
2. Enter hours (0-23)
3. Enter minutes (0-59)
4. Enter seconds (0-59)
Step 4: Enter Distance (for Multi-Upload Events)
1. If this is a multi-upload event, you'll see a distance input field
2. Enter the distance you covered in this segment
3. Enter the distance in kilometers (e.g., 5.0 for 5 kilometers)
4. Note: Single upload events don't require distance entry
Step 5: Review and Submit
1. Review your submission preview which shows:
• Your entered time
• Distance (if applicable)
• Calculated average pace
2. Click "Submit Time" to complete your submission
3. Your virtual race card will update with your new submission
Tips:
• Make sure you're entering accurate times and distances
• For multi-upload events, you can submit multiple times until you reach the target distance
• The progress bar on your race card will update after each submission
• All your submissions (splits) will be displayed in a list on your race card
Step 1: Access the Upload Modal
1. Go to your profile page
2. Find the virtual race card for your challenge
3. Click the green "Upload Time" button (only visible when the race is live)
Step 2: Select Manual Upload
1. In the upload modal, you'll see several upload method options
2. Click on "Manual Upload" (indicated by a clock icon)
Step 3: Enter Your Time
1. Use the number inputs to enter your race time
2. Enter hours (0-23)
3. Enter minutes (0-59)
4. Enter seconds (0-59)
Step 4: Enter Distance (for Multi-Upload Events)
1. If this is a multi-upload event, you'll see a distance input field
2. Enter the distance you covered in this segment
3. Enter the distance in kilometers (e.g., 5.0 for 5 kilometers)
4. Note: Single upload events don't require distance entry
Step 5: Review and Submit
1. Review your submission preview which shows:
• Your entered time
• Distance (if applicable)
• Calculated average pace
2. Click "Submit Time" to complete your submission
3. Your virtual race card will update with your new submission
Tips:
• Make sure you're entering accurate times and distances
• For multi-upload events, you can submit multiple times until you reach the target distance
• The progress bar on your race card will update after each submission
• All your submissions (splits) will be displayed in a list on your race card
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