Help Center
FAQ
Existing Member LOGIN:
To log in, use your existing or previously used email address.
IMPORTANT:
We encourage you to use the email that you used previously if you were an existing member, so that your previous claims will be available.
If you have forgotten your password, don't worry! Just follow the "Forgot Password" link to reset it.
New Members SIGN UP:
To sign up for a membership, create an account by entering your email address and a password.
You can also sign up through Google for a quicker login experience.
To log in, use your existing or previously used email address.
IMPORTANT:
We encourage you to use the email that you used previously if you were an existing member, so that your previous claims will be available.
If you have forgotten your password, don't worry! Just follow the "Forgot Password" link to reset it.
New Members SIGN UP:
To sign up for a membership, create an account by entering your email address and a password.
You can also sign up through Google for a quicker login experience.
You can claim your race results using one of the following methods:
Method 1: Via Your Profile
Log in to your account.
Go to your Profile Page.
Click the green "Find Results" button, which will display a list of races matching your name.
Select your race from the list. Once your result loads, click the blue "Claim-Result" button.
Method 2: Search by Athlete Name
Log in to your account.
Use the search bar to search by your athlete name.
Select the race. Once your result loads, click the blue "Claim-Result" button.
Method 3: Search by Event
Log in to your account.
Search for the specific event and race.
Find your result in the race list and click the blue "Claim-Result" button.
Method 1: Via Your Profile
Log in to your account.
Go to your Profile Page.
Click the green "Find Results" button, which will display a list of races matching your name.
Select your race from the list. Once your result loads, click the blue "Claim-Result" button.
Method 2: Search by Athlete Name
Log in to your account.
Use the search bar to search by your athlete name.
Select the race. Once your result loads, click the blue "Claim-Result" button.
Method 3: Search by Event
Log in to your account.
Search for the specific event and race.
Find your result in the race list and click the blue "Claim-Result" button.
Certain older races may not be currently available for results and claiming.
We should be able to resolve this for you by going to our Help Centre Contact Form.
Select "Membership" and type "Results Not Available" as the subject. Please provide as many details as possible.
This is currently a manual process, and we appreciate your patience while our results team works through these requests to make your results available.
We should be able to resolve this for you by going to our Help Centre Contact Form.
Select "Membership" and type "Results Not Available" as the subject. Please provide as many details as possible.
This is currently a manual process, and we appreciate your patience while our results team works through these requests to make your results available.
We are working on introducing automated claims with enhanced validation in the future.
If you didn’t receive the password reset email, please check your spam or junk folder. If you’re still unable to reset your password, visit our Help Center and fill out the contact form. Select the category "Membership" and type "Password Reset" as the sub category for further assistance.
Yes, you can make your profile private. Go to your profile settings, click on "Privacy & Sharing," and select the option to make your profile private. This will hide your information from public view.
To change your default language or distance unit, go to your profile settings, click on "Global Preferences," and make the necessary adjustments.
Your country flag is set based on the location information you've provided but you can change your representing flag.
To update this, go to Profile > Update Details > Personal Info, or
Navigate to My Account > Personal Info and select the correct country.
To update this, go to Profile > Update Details > Personal Info, or
Navigate to My Account > Personal Info and select the correct country.
Use the "Forgot Password" link on the login page to reset your password.
Many events calculate the official time based on the time when the event officially started. The difference between chip time and gun time is quite simple. Most awards are based on GUN TIME – the time from the start of the race (gun) to when you cross the finish line as per IAAF, Athletics Canada, USATF, AIMS and International Awards standards. Chip Time is the time between when the athlete crossed the start mat and when the athlete reached the finish line.
Here’s an excerpt from the official rule book:
N.B. More events are now using only Chip time for results posting. However, the overall awards are still based on Gun time
Here’s an excerpt from the official rule book:
IAAF COMPETITION RULES 2014-2015 – Art 165.24e
Note: The official time shall be the time elapsed between the firing of the starting gun (or the synchronised start signal) and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.
N.B. More events are now using only Chip time for results posting. However, the overall awards are still based on Gun time
Sportstats is not responsible for choosing which time will be used as the official time. This is the responsibility of the organisation committee of each race. In order to simplify the process, Sportstats is now using the term "Official time" to indicate the column used for ranking purposes.
From the results page, clicking on your result will navigate you to a page with all of your splits.
From this view, you will have access to all your information: split details, pace, personal information, photo links, link to download your finisher certificate and access to your previous Sportstats results.
From this view, you will have access to all your information: split details, pace, personal information, photo links, link to download your finisher certificate and access to your previous Sportstats results.
A link towards the event’s pictures will be present on our website only if Sportstats has an agreement with the photo company of the event. If there is an agreement, a camera icon ( 📷 ) will be present at the bottom of the athletes personal information box. Clicking on the icon will direct you to your race photos hosted on the photo company’s website. Please communicate with the photo company if you have any questions concerning the photos.
If the icon ( 📷 ) is not present on the results page, please consult the event’s website or communicate with the event’s organizing committee for details concerning your photos.
If the icon ( 📷 ) is not present on the results page, please consult the event’s website or communicate with the event’s organizing committee for details concerning your photos.
If you think there is an error in the posted time or if there is a mistake in your personal information, the Sportstats correction team can assist you in correcting such errors.
Please fill out the correction form properly and add as many details as possible about the event, your result and the required correction to facilitate the process. We are timing over 800 events each year; make sure you are precise when filling out the form.
You can find the correction form by clicking here.
Please fill out the correction form properly and add as many details as possible about the event, your result and the required correction to facilitate the process. We are timing over 800 events each year; make sure you are precise when filling out the form.
You can find the correction form by clicking here.
A results claim could fail for several reasons. Listed below are the most common error messages and their recommended solutions.
Your claim result request was rejected because your profile does not contain enough information to allow results claiming. Please click on Edit Profile to add the missing information.
Your account needs to have first and last name, date of birth, gender and email to claim a result. Action required: Complete your profile information by clicking on the picture icon in the top right corner of the page and select ‘Edit Profile’
Your claim result request was rejected because the result you are claiming is incomplete. Our team was notified and will get back to you shortly by email.
The result you are trying to claim is missing a name or gender. Action required: none. Our corrections team will indentify and address the issue. If any additional information is required, you will be contacted directly by our corrections team.
Your gender does not match the results gender.
Your gender does not match the listed gender on the results. An email is sent to our corrections team and they will address the issue. Action required: none.
Your age at the time of the race does not match the results age range specified in its category
Race result does not have age or your age does not match the listed range. An email is sent to our corrections team. Action required: none.
Your name does not match the results name.
The name on the result does not match the listed name on your profile. If you’ve had a name change since you ran the race please use the contact form to notify our team to update your results to the name you would like. You can find the correction form by clicking here.
Your claim result request was rejected because your profile does not contain enough information to allow results claiming. Please click on Edit Profile to add the missing information.
Your account needs to have first and last name, date of birth, gender and email to claim a result. Action required: Complete your profile information by clicking on the picture icon in the top right corner of the page and select ‘Edit Profile’
Your claim result request was rejected because the result you are claiming is incomplete. Our team was notified and will get back to you shortly by email.
The result you are trying to claim is missing a name or gender. Action required: none. Our corrections team will indentify and address the issue. If any additional information is required, you will be contacted directly by our corrections team.
Your gender does not match the results gender.
Your gender does not match the listed gender on the results. An email is sent to our corrections team and they will address the issue. Action required: none.
Your age at the time of the race does not match the results age range specified in its category
Race result does not have age or your age does not match the listed range. An email is sent to our corrections team. Action required: none.
Your name does not match the results name.
The name on the result does not match the listed name on your profile. If you’ve had a name change since you ran the race please use the contact form to notify our team to update your results to the name you would like. You can find the correction form by clicking here.
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